JDA Software - The Supply Chain Company

Collateral:Tokyo Electron: Improving Forecasting at Tokyo Electron

Brief Overview

Shane Nicholson of Tokyo Electron talks about how his company was able to improve demand forecasting to the extent that they were able to increase inventory turns by over 50% while achieving a customer satisfaction rate of over 98%.

Benefits include:

Was able to exceed customer service level goal of 95% by recieving 98% customer satisfaction rating

Inventory turns increased over 50%

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