JDA Customer Engagement Cloud is designed to deliver a customer experience that not only builds loyalty, but is profitable too. A single solution that addresses omni-channel commerce and optimization logic in real time, it helps manage not only how retailers deliver goods to customers, but also visibility into real-time supply processes and the supply chain alignment required to effectively supply those goods. JDA Customer Engagement Cloud is delivered by JDA Cloud Services, which offers continuous supply chain cloud capacity and capability for some of the world's largest global supply chains, including Lenovo, Dell and PepsiCo.