JDA Support is designed to enhance your experience of JDA solutions throughout the lifetime of your relationship with JDA. From participating in your solution implementation to provide continuity, to helping you advance to the next level with an upgrade to JDA’s latest solutions, JDA Support stays with you to ensure you achieve real value.
Our Mission:
To deliver value to our customers by providing timely, high-quality support solutions in a collaborative, customer-driven environment.
We execute our mission through our global JDA Support Team. With experience and expertise, passion to satisfy the customer and dedication to excellence, our analysts deliver real value, every day. Our Support promise is to be 100% focused on ensuring:
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Your Access, Our Availability
We’re always here for you, making absolutely certain that your business is not only doing business, but is doing so in the most efficient method possible. Around the clock and around the world, you have dedicated support analysts available to you.
Your Answers, Our Deep Expertise
JDA differentiates our support services through the deep expertise of our associates. The average tenure of our JDA Support team is over 5 years with JDA and over 10 years of experience in the industry.
Your Advancement, Our Insight
Our vision of our customers achieving maximum results with JDA’s solutions requires working with you regularly to keep you moving forward. Continual education, understanding of JDA’s future direction and guidance on upgrading to the latest version are just a few ways JDA uses our insight to help you advance.
Your Advocate, Our Dedication
Our Support team is your front line resource for product and process questions. As your JDA partner, JDA Support is your central point of contact for reporting and tracking issues and inquiries. We take ownership of your situation and work through all the teams at JDA to get you the answers you need.
Personalized Service from JDA Support
We know the best way to solidify a partnership is through a one-on-one personal relationship. As the central contact for your ongoing relationship with JDA, our support analysts provide continuity about your business, your concerns and your future with JDA.
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