JDA Software - The Supply Chain Company

Alerting & Exception Management

Monitoring critical business processes has never been more complicated. Companies need visibility into activities across the supply chain, from demand forecasting to order fulfillment and delivery. JDA Monitor enables companies to monitor and manage predefined critical planning and event information, proactively notifying them of supply chain issues as they occur to ensure quick resolution.

How does it solve your business challenges?

By using JDA Monitor, you can create custom business rules based on performance indicators and enterprise-specific targets to measure key success criteria. For example, production planners can monitor daily product availability information from key suppliers for variance from the current schedule, while marketing managers can monitor regional projected sales information by quarter to benchmark against customer purchase plans. 

What are the benefits?

  • Ability to identify and resolve exceptions as they occur
  • Increased efficiency and productivity
  • Improved profitability

Why JDA?

JDA Monitor provides you with early warning alerts of potential supply chain problems via e-mail. This alert messaging includes a “resolution path” that takes you to the exception source for immediate problem solving. That way you don’t need to monitor all transactions — just the exceptions — so you can concentrate on the value-added activities that create profitability for your business.

What Customers Are Saying

The implementation of the JDA solution has also taken [James Hardie's] carrier relationships to a whole new level. By allowing the system to ensure that the lowest cost, best-performing carriers always have first right of refusal, the company has been able to maximize freight savings and service. Additionally, the transportation planners are able to shift time that would have previously been spent manually planning the loads to performing more proactive carrier management activities and building stronger logistics infrastructure to support the growing business.

James Hardie Building Products, Inc.