Customers today shop using websites, call centers, stores, mobile phones, kiosks and an increasing range of new devices. JDA Commerce Suite provides a platform that enables your business to adapt, keeping the brand experience consistent and driving revenue through all channels. Highly scalable and flexible to accommodate seasonal variations, JDA Commerce Suite has proven to be reliable under peak loads and ever-expanding inventory levels with "buy anywhere, fulfill anywhere, visibility everywhere" functionality.
JDA Commerce Suite starts with customers and builds on deep knowledge of their brand interactions to fully integrate the store with all other channels and customer touchpoints, creating a dynamic all-channel sales environment. The solution provides a consistent shopping experience no matter what point of contact customers choose — store, online, mobile or otherwise. The scalable platform offers full visibility into orders, merchandise and customer behavior, enabling you to profitably meet today's retail challenges, ranging from promotions or customer service issues to "save the sale" orders of the season's hottest new items.
JDA Commerce Suite unifies the customer’s personalized shopping journey, using a single commerce platform that empowers associates to create customer satisfaction and deliver retailer profitability. A full-featured all-channel solution, JDA Commerce Suite helps you manage the customer experience with key capabilities including customer segmentation, gesture-based and traditional loyalty programs, relationship marketing, sales associate “little black book” automation and 360-degree views of customer interactions to convert shoppers to buyers.