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Reliable order promising is especially challenging for manufacturers of highly configurable products such as vehicles and industrial equipment, which have long lead times and high-option content. JDA Configuration Order Promising dynamically searches inventory, planned production and available capacity across the supply chain, using customer preferences to identify exact matches, acceptable alternatives and even work-in-process items that may be configured to order.
How does it solve your business challenges?
Inventory for configurable products is spread across factories, strategic inventory pools, dealers and distributors. JDA Configuration Order Promising searches the global inventory of all of your products — whether finished goods, factory orders or work-in-process — based on specific customer needs such as product features, delivery time and price. The customer order management solution chooses the best match for every order, maximizing the profitability of all of your inventories.
What are the benefits?
- Increased customer satisfaction
- Higher return on inventory investments
- Faster delivery and reduced logistics costs
- Fewer resources devoted to ordering processes
Why JDA?
JDA Configuration Order Promising matches products to specific customer needs based on search rules and weighted preferences — for example, the car must be blue, and an alarm system is preferred. This solution also considers the viability of reconfiguring existing items and planned orders to match customer requests, considering constraints such as capacity and expediting costs.
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