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While customer-facing personnel can be a retailer’s greatest asset, managing and scheduling a responsive, efficient consumer-oriented staff can also be a difficult and complex challenge. JDA Workforce Management is a field-proven solution that provides real-time visibility into retail staffing activities, and supports consistent processes across thousands of store locations.
How does it solve your business challenges?
JDA Workforce Management streamlines labor scheduling processes, and gives you better visibility into and control over vital workforce issues such as task management. You can forecast staffing needs at 15-minute intervals, as well as assign routine jobs that fall outside of the normal schedule such as recalls, inventory counts and seasonal changes. The solution can be used to ensure correct and on-time payrolls, balance staffing needs with localized customer service levels, and apply best practices to under-performing stores.
What are the benefits?
- Reductions in overtime while maintaining optimum staffing levels
- Decreased IT expenses based on reductions in infrastructure and maintenance needs
- Improved productivity, payroll budget control and employee satisfaction
- Ability to leverage more accurate forecasts to improve scheduling and customer service
Why JDA?
By integrating point-of-sale (POS), general ledger and historic data, and by applying advanced metrics and algorithms, JDA Workforce Management can be deployed to automatically project employee staffing needs and easily make adjustments for holidays and special events. With better visibility and control over scheduling your labor investment, you can drive sales and protect operating margins throughout your store locations.
